Ordering Information
WEBSITE
You can shop 24 hours a day on our online system! For web orders we accept: Pay Pal, Visa, MasterCard, Discover, and American Express cards registered within the U.S or Canada, and checks or money orders. For check orders, we will hold your online order until your payment has reached our offices. You can make a check or money order in U.S. funds only, payable to Genesis salt and mailed to our PO Box address.
If you are using a pre-paid gift card (such as a Visa gift card), then it must be registered on the card issuer’s website for us to be able to accept payment.
PHONE
For phone orders, please call 888.996 2636 from 9AM to 5PM Pacific Time, Monday through Friday. Sorry, we are unable to accept orders left on our voicemail system. If you are unable to reach us, please leave us your name and telephone number and we will call as quickly as possible to assist you.
For phone orders we accept Visa, MasterCard, Discover, and American Express cards registered within the U.S or Canada, and checks or money orders. For check orders, we will hold your order until your payment has reached our offices. You can make a check or money order in U.S. funds only, payable to Genesis salt and mailed to our PO Box address.
If you are using a pre-paid gift card (such as a Visa gift card), then it must be registered on the card issuer’s website for us to be able to accept payment.
Genesis Salt
22647 Ventura Blvd Unit 167
Woodland Hills CA 91367
If you prefer to order by mail, you may write the items you wish to purchase on a separate piece of paper or on our convenient Order Form. Please include your name, shipping address and telephone number along with what you wish to order. For mail orders we accept personal checks, money orders, and Visa, MasterCard, Discover, and American Express cards registered within the U.S or Canada (NO Cash!). Please allow up to 8 days for first class mail to reach our offices. You may also shop online and select “Check” as your method of payment at checkout. We will hold your online order until your payment has reached our offices. You can make a check or money order in U.S. funds only, payable to Genesis Salt and mailed to our PO Box address.
If you are using a pre-paid gift card (such as a Visa gift card), then it must be registered on the card issuer’s website for us to be able to accept payment.
LOCAL PICK UP
If you wish to pick your order up directly at our Eugene location, simply mention this to the customer service representative, or select this as an option in your shopping cart during checkout. Please note that our pick-up location is not a retail store and all orders must be placed in advance. Local pickup orders do not incur shipping charges.
All orders must be received by 2PM Monday through Thursday for next day pickup. Orders received by the cut-off time will be ready after 12PM the following business day. Feel free to call us to confirm that your order is ready: 888.996.2636. We look forward to meeting you!
Our lobby’s hours of operation are 9AM to 5PM Pacific Time, Monday through Friday. We are closed on all major holidays.
We are located at:
22647 Ventura Blvd Unit 169
Woodland Hills CA 91367
ORDERING HOURS
Customer Service Hours
You are welcome to order 24 hours a day on our website! Our customer service representatives are available to assist you at our toll-free number 888.996.2636 from 9AM to 5PM Pacific Time, Monday through Friday.
Pick Up Hours
Our lobby’s hours of operation are 9AM to 5PM. Please see Ordering by Local Pick Up above for more information.
Add-ons & Adjustments
If you need assistance with an order that has been submitted on our website - such as an address correction - please call us immediately. We apologize for the inconvenience, but we are not able to accept any requests for changes to products or additions to submitted orders. Please review your cart carefully for order accuracy prior to submitting your order.
If your package has already shipped via UPS or FedEx Ground or expedited services, and you find that you need to have it rerouted to a new location, we may be able to reroute the package for you for a minimum $12.00 fee. Please note that this is not available for USPS Priority Mail, and reroute services may delay the delivery of your package. Additional fees may apply based upon the shipping service and the final destination of the package. Please call customer service immediately for details and assistance with reroutes.
Cancellations
Requests for cancellations must be submitted by 3PM Pacific Time on the day you submit your order, and all requests for order cancellations received after this time will not be accepted. We are unable to cancel orders with expedited shipping. If you are unable to submit your order cancellation by the 3 PM deadline, you may return the parcel after its receipt for a full and immediate product refund.